Assist Front Office Manager insupervising daily front desk activities according to theestablished guidelines.
Prioritize anddelegate daily work responsibilities to front deskstaff.
Train and guide front desk staffs toprovide quality customer services.
Managestaffing schedules, shift changes, payrolls, and laborcosts.
Resolve guest issues and enquiries toensure guest satisfaction.
Schedule front deskmeeting to identify and resolve operational issues, accountingvariances, and housekeeping discrepancies.
Develop and implement strategies for bell desk, frontoffice and parking.
Ensure that facility ismaintained clean, neat, safe and secure.
Ensure that employees are properly groomed anddressed.
Identify process improvement toachieve financial and service goals.
Planshift schedule and duties based on business forecast.
Supervise the billing and cash processes to ensurecompliance with company standards.
Providefeedback to the team members on their performances andimprovements.
Assist in preparing yearlyoperating budgets, capital expenditure and manpowerbudgets.
Monitor and control expenses withinthe allotted budget.