Contact Center Agent
Magika Smartech FZC
Doha
منذ 3 يوم
source : ExploreJobs

DohaJob detailsJob PurposeTo provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer.

The customer service advisor will be responsible for interacting with customers on the phone and face-to-face to assist them with issues, queries and applicationsQualifications Secondary Education Experience Essential Experience in Delivery of Customer Service 2 Years Contact Centre or Service Desk Experience.

Desirable Previous Utility Experience Previous experience of Customer Management Software Skills Essential Develop and maintain customer rapport Excellent interpersonal verbal and written communication skills Proven ability to work towards individual and team targets Excellent in problem solvingTechnical CompetenciesEssential Fluent in Bilingual language (written and verbal) in Arabic and English PC and Keyboard Telephony Desirable Hindi / UrduBehaviour CompetenciesEssential Appreciation of Good Customer Service Team Player shares relevant and useful information with others

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