DohaAbout the RoleSupervise and provide administrative and operation support to cashier staff in a daily basis ensuring that all functions in the section are being handled smoothly, daily report are completed, and enough manpower coverage.
Key responsibilities of the roleOperationalEnsures that all cashiers balance at the end of the day with correct reports are generated to substantiate correct processing, prepares and transmits deposits, and reconciles all phases of the credit card payment processes.
Ensure collection and lodgement in bank of correct cash Sales Proceeds due to the company against collection.Handle cash and credit card collection arising from the movement of 30 million passengers per annum.
Liaison with Duty Managers with regards to shortages and staff salary deduction.Additionally, to ensure to provide the full cashiering services to all concessionaries.
Ensure that soiled rates must be properly accounted exchanged in accordance to finance SOP.Ensure soiled notes are disposed in accordance to finance SOP.
Resolve all pending issues handed over by outgoing supervisorEnsure all unposted batches are communicated to duty managersEnsure all manual sales are controlled, collected and postedEnsure smooth handling of rotating floats.
Conduct surprise counts on floats amounts.Ensure all documents leaving the department are in order.Ensure to destroy used gift vouchers.
Ensure all staff variances are captured and recovered.Ensure all balance sheet schedules are prepared and reconciled on a timely manner.
Ensure to draft the finance SOP for cashiering.Management & LeadershipPlan cashier staff monthly Roster.Control the staff leave / leave plan so as to ensure proper coverage of all cash points at all times, section’s objectives are effectively achieved and productivity maximized.
Ensure staff attendances as per roster and absence are replacedMonitor the performance and grooming of the cashier staff and identify necessary training needed.
Establish the department or teams objectives and priorities to align with and support business objectives.Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
DevelopmentTake responsibility for own ongoing personal development and growth of expertise.Train and develop other employees, for proper succession planning and risk management.
Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
Perform other department duties related to his / her position as directed by the Head of the Department.Operational SafetyResponsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
Ensure that all managers and supervisors understand work health and safety requirements and expectations to the extent that they can pass on relevant information, identify training needs and provide appropriate supervision in their workplace.
About YouQualifications : EssentialTrade or Vocational QualificationPreferredBachelors Degree or equivalentPrevious Experience : EssentialExperienced -
minimum 4 years of job-related experience requiredJob Specific Skills : EssentialGood understanding of industry practices.
Excellent man-management skills.Good communication skills.Conversant with reporting and ticketing procedures.