Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests. Responsible for training and supervising Concierge staff.
Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand.
Promotes hotel food and beverage facilities and recreational activities. Provides knowledgeable and comprehensive information about hotel and surrounding area, including restaurants, attractions, transportation, and recreational activities.