Job DescriptionA Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing?As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
and Reservations policies and procedures are followed to ensure Guest satisfactionMonitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamworkAssist in the recruiting, managing, training and developing of the Reservation teamWhat are we looking for?
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow : Good organisational and administration skillsPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceConfident telephone mannerHigh level of IT skillsExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions : Knowledge of the hotel property management systemsPrevious experience in the Reservations / Sales function within the hotel / leisure sectorRelevant degree or other qualification in a business disciplineWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!