Commercial Technical Account Manager, EMEA
GITLAB
Atar
3d ago
source : Emploimauritanie

Détails de l'annonce

Poste proposé : Commercial Technical Account Manager, EMEA

Responsibilities

  • Possess a deep understanding of creating customer value to deliver scalable customer engagements that help customers derive ongoing value from their investment with GitLab
  • Manage and provide input into iteration upon the customer journey, including onboarding, adoption, retention, and expansion, with an emphasis on defining and demonstrating value programmatically to grow net revenue retention ultimately
  • Take a data-driven approach to driving value across the customer segment, ensuring time and attention is prioritized to ensure the most significant positive impact
  • Proactively identify and prioritize accounts to focus efforts within a defined territory as based on point in lifecycle (e.
  • g., onboarding) perceived risk, potential growth, strategic value, and renewal timeframe

  • Work cross-functionally with multiple teams (CS ops, content, programs, marketing, product) to develop thoughtful and innovative approaches to driving success with customers at scale
  • Identify key areas of enablement need across the customer segment and partner closely with the high-touch and scale TAMs to create content and webinars to address these needs
  • Analyze industry best practices, trends, and performance metrics to shape customer engagement strategies and accelerate results
  • Profil recherché pour le poste : Commercial Technical Account Manager, EMEA

    Requirements

  • Ability to use GitLab and willing to work with Git and GitLab whenever possible
  • Alignment with our values, and willingness to work in accordance with those values
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Familiarity working with customers of all sizes, especially large enterprise organizations
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Detailed oriented and analytical
  • Strong team player but self-starter
  • Project management experience & skills
  • Strong technical, analytic, and problem-solving skills
  • Share our values, and work in accordance with those values
  • Ability to travel if needed and comply with the company’s travel policy
  • Critères de l'annonce pour le poste : Commercial Technical Account Manager, EMEA Métier : Métiers des servicesProduction, maintenance, qualité Secteur d activité : Informatique, SSII, InternetRecherche et développement

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