Call Center Agent
Vistas Global
Doha
منذ 20 ساعات
source : ExploreJobs

Call Center AgentDuties and ResponsibilitiesResolve product or service problems by clarifying the customer's complaint (Email Chat).

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.

  • Refer unresolved customer grievances to designated departments for further investigation.Manage large amounts of inbound and outbound calls in a timely mannerBuild sustainable relationships and engage customers by taking the extra mileInforms clients by explaining procedures;
  • answering questions; providing information.Experience and RequirementsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyExperience in customer service in bank for inbound and outbound Call Center settingVerbal communicationPhone skillsListeningData entry skillsPeople skillsInformingCustomer focusCustomer serviceAttention to detailProfessionalismJob Type : Full-timeExperience : Call Center Agent : 2 years (Required)Location : Doha (Preferred)

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