Social Media Executive
W Doha
Doha, Doha, Qatar
منذ 3 يوم
source : Hosco
  • Be social media savvy & keep yourself update on new trends & technology
  • Stay connected to what’s new & next in the hotel / Brand / city & promote accordingly
  • Utilize social media as a reservation tool for outlets & hotel services
  • Be in charge of paid social media advertisement (planning & budgeting)
  • Create innovative content to continuously increase the engagement in all channels including competitions
  • Manage the social media F&B calendar & keep it up to date giving priority to the promotions that are more relevant to the outlets
  • Make sure that priorities are set for all channels
  • Be ready to be the face of the property when promoting the outlets, Bliss & Hotel on channels such as, but not limited to, snapchat & instastories.
  • Personalize guest interaction by meeting with the guest while staying or visiting our outlets
  • Respond to guest request & defects online + in person and act as direct liaison with operational departments
  • Build up good relationships with social media influencers in the country & region.
  • Organize & execute social media gatherings
  • Monitor & reply to all guest reviews (tripadvisor, Expedia, zomato, bookings.com, brand.com) and follow up with the pertinent departments
  • Coordinate with all operating departments to ensure awareness of all activities taking place at the hotel.
  • Share on a daily basis all the social media activity with all departments
  • Handle any problems and unusual situations brought up by the guests and follow thru until resolved. Personally follows up with guests after resolution to ensure satisfaction.
  • Closely monitor all social media channels in case of any inappropriate post or thereat and communicate accordingly
  • To know what is new / next on social media, be in the know of the new trends, tools, apps, channels and what is trending on the online world
  • Have a good eye for photography & photo editing skills
  • Attend all required briefings and the bi monthly Marketing & F&B meetings
  • Drive traffic and increase the number of followers / engagement on the social media channels
  • Maintaining the W Look’ is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance.
  • Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Never speak in a loud voice to other Talent.
  • Maintain good eye contact and posture with the guest at all times.
  • Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule.
  • Be proactively involved in the hotel’s operation keeping up-to-date with events within the hotel.
  • Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies.
  • Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales).
  • Maintain a sense of urgency with whatever task is required.
  • To summarise, it is not the intention of this Role Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position.
  • It is an essential role responsibility that you are committed to your job and the success of our Resort, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

  • Appear confident, well-groomed and dressed in a smart casual manner following the property and company guidelines
  • W Personality : warm, welcoming, outgoing efficient and innovative
  • Never say no but rather offer options
  • Exceed customer expectations
  • Communicate with others
  • Demonstrate team spirit and cooperation
  • Act with professionalism & integrity
  • Camera friendly
  • Resolve customer problems
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب