Be social media savvy & keep yourself update on new trends & technology
Stay connected to what’s new & next in the hotel / Brand / city & promote accordingly
Utilize social media as a reservation tool for outlets & hotel services
Be in charge of paid social media advertisement (planning & budgeting)
Create innovative content to continuously increase the engagement in all channels including competitions
Manage the social media F&B calendar & keep it up to date giving priority to the promotions that are more relevant to the outlets
Make sure that priorities are set for all channels
Be ready to be the face of the property when promoting the outlets, Bliss & Hotel on channels such as, but not limited to, snapchat & instastories.
Personalize guest interaction by meeting with the guest while staying or visiting our outlets
Respond to guest request & defects online + in person and act as direct liaison with operational departments
Build up good relationships with social media influencers in the country & region.
Organize & execute social media gatherings
Monitor & reply to all guest reviews (tripadvisor, Expedia, zomato, bookings.com, brand.com) and follow up with the pertinent departments
Coordinate with all operating departments to ensure awareness of all activities taking place at the hotel.
Share on a daily basis all the social media activity with all departments
Handle any problems and unusual situations brought up by the guests and follow thru until resolved. Personally follows up with guests after resolution to ensure satisfaction.
Closely monitor all social media channels in case of any inappropriate post or thereat and communicate accordingly
To know what is new / next on social media, be in the know of the new trends, tools, apps, channels and what is trending on the online world
Have a good eye for photography & photo editing skills
Attend all required briefings and the bi monthly Marketing & F&B meetings
Drive traffic and increase the number of followers / engagement on the social media channels
Maintaining the W Look’ is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance.
Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Never speak in a loud voice to other Talent.
Maintain good eye contact and posture with the guest at all times.
Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule.
Be proactively involved in the hotel’s operation keeping up-to-date with events within the hotel.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies.
Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales).
Maintain a sense of urgency with whatever task is required.
To summarise, it is not the intention of this Role Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position.
It is an essential role responsibility that you are committed to your job and the success of our Resort, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
Appear confident, well-groomed and dressed in a smart casual manner following the property and company guidelines
W Personality : warm, welcoming, outgoing efficient and innovative
Never say no but rather offer options
Exceed customer expectations
Communicate with others
Demonstrate team spirit and cooperation
Act with professionalism & integrity
Resolve customer problems
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