Ocean Services Manager
Expeditors International of Washington, Inc.
Doha, Qatar
منذ 14 يوم

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-

based approach to logistics.

  • 17,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • People :

  • Develop department personnel. Show them a career, not just a job.
  • Conducts staff appraisals and make salary reviews
  • Develop solid # 2 to run operations and assist in retention.
  • Operations :

  • Oversee the management of the branch ocean department
  • Ensure that productivity and profitability goals for ocean department are met
  • Have a fundamental understanding of Expeditors operational systems, including ETMS, ATS
  • Be responsible for the training and development of ocean staff within the branch
  • Be responsible for compliance and quality issues for the ocean product within the branch, specifically but not limited to :
  • Compliance with Expeditors OPS Procedures
  • Compliance with local / regional government and Federal Maritime
  • Commission (FMC) regulations, including ATS
  • Compliance with Dangerous Goods Regulations (where applicable)
  • Compliance with LATAM, Middle East / ISC regulations
  • Develop relationships with the "core" carriers
  • Develop joint local strategies with the carriers to ensure our account base is satisfied and our value to the carrier increases
  • Ensure EIO's value statement is clearly communicated to each core carrier
  • Ensure EIO's requirements on space, service and price are clearly communicated to each carrier
  • Provide local market feedback on carriers to the Regional Ocean Director
  • Customer

  • Lead the branch ocean sales effort. At least 50% of time to be spent on sales calls (retention and joint calls with branch sales team)
  • Have a thorough understanding of local market pricing conditions
  • Have a thorough understanding of and personal involvement with the top 10 ocean customers
  • Manage all ocean business within the branch after transition from sales
  • Oversee the branch bid / quotation process for the ocean product
  • Train , educate, and assist branch sales staff on ocean product, through joint sales calls
  • Participate in the weekly branch sales meeting
  • Finance :

  • Assist District Manager with preparation of annual department budget.
  • Meet monthly with District Manager to review department financial PnL and productivity results and goals.
  • Review, understand and focus on improving department freight yields.
  • Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
  • Manage intercompany accounting discrepancies via AJAX report.
  • Review Daily Branch Revenue report (Daily).
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
  • Follow company capex procedure for the purchasing of any equipment for your staff or department.
  • Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)
  • Compliance :

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
  • Culture :

  • Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Systems :

  • Be open to implementing new system changes and enhancements into your department.
  • Be involved and suggest system / process improvements.
  • Set the tone of this environment within your department.
  • Qualifications

    A Gradue or Post Graduate with an experience of 6 to 8 years of Ocean Freight Industry experience with following requirements is an ideal fit.

    Knowledge :

  • Expeditors company policies and procedures knowledge
  • A good understanding of Expeditors’ products, services and systems
  • Strong market and competition knowledge
  • Skills :

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.)
  • Negotiation skills
  • Influencing skills
  • Behaviours :

  • Emotional resilience
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • Proven leadership attitude and background
  • Additional Information

    Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan
  • Life and Long Term Disability Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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