Front Desk Manager Element West Bay Doha
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
منذ 1 يوم
source : HireeJobsGulf

Job Number 22091534 Job Category Rooms Guest Services Operations Location Element West Bay Doha Omar Al Mukhtar St Area 61 Al Dafna St 850 Doha Qatar Qatar VIEW ON MAP Brand Element Hotels Schedule FullTime Relocation N Position Type Management Located Remotely N At Element we believe that travelers deserve more than a place to stay They need a place to thrive where they can start every day fresh focused feeling alive Whether they re stopping by for a few days or settling in for a few weeks time away from home shouldn t mean time away from life Our travelers recognize and appreciate our approachable multidimensional staff and we are energized by helping them find their own space in Element We help our guests live life away as they do at home no matter how long they stay If you re an active optimist who doesn t second guess connecting with likeminded guests and creating a balanced space for yourself and those around you we invite you to explore career opportunities with Element JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee satisfaction and maximizes the financial performance of the department CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area OR 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Supervises and manages employees Managing all daytoday operations Understanding employee positions well enough to perform duties in employees absence Ensures employee recognition is taking place on all shifts Establishes and maintains open collaborative relationships with employees Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Strives to improve service performance Collaborates with the Front Office Manager on ways to continually improve departmental service Communicates a clear and consistent message regarding the Front Office goals to produce desired results Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Serves as a role model to demonstrate appropriate behaviors Sets a positive example for guest relations Displays outstanding hospitality skills Empowers employees to provide excellent customer service Interacts with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Provides feedback to employees based on observation of service behaviors Handles guest problems and complaints effectively Interacts with guests to obtain feedback on product quality and service levels Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process Ensures compliance with all Front Office policies standards and procedures Monitors adherence to all credit policies and procedures to reduce bad debts and rebates Additional Responsibilities Provides information to supervisors and coworkers by telephone in written form email or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner Functions in place of the Front Office Manager in his her absence Communicates critical information from pre and postconvention meetings to the Front Office staff Participates in department meetings Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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