Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for.
From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.
From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.
With us you will :
Develop capabilities and features for Digital channels including and not limited to ChatBot and eCommerce deliveries.
Operationally manage the Digital channels to maintain agreed SLA and uptime.
Generate revenue and overachieve sales targets for digital channels.
Work closely with UI / UX team & web developers to ensure best experience for customers using ecommerce channels.
Work closely with terminals and operations teams on forecasting to assure uninterrupted orders delivery to customers.
Provide analysis and reports on metrics such as daily / weekly / monthly sales by product, category, campaign, channel etc.
Act as SPOC for Digital channels (including and not limited to ChatBot, eCommerce management, IVR, USSD), managing fellow developers, scrum masters, overseeing squads, to deliver goals.
Deliver Digital Marketing related roadmap and activities to increase channel revenue.