THE ROLE
You are empowered to make any decisions for the betterment of the event flow or guest satisfaction and are accountable for the outcomes of your actions You are responsible for all the service and protocol functions within the Amiri Lounge.
When there are no protocol events you support all other food and beverage venues.
FOOD AND BEVERAGE MISSION STATEMENT
Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market.
We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Raffles is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life.
Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations.
It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.
OUR MOTTO
Gracious with people, ruthless with standards and hungry for more.
GROOMING
Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
PERSONAL ATTRIBUTES
Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded
KEY DELIVERABLES AND RESPONSABILITIES
Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of his / her specific Event
Follow the Care Programme at all times
Follow up on all financials, LQA, Forbes and TrustYou targets
Is aware of the daily, monthly and yearly financial targets
Actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner
Conducts daily briefings for all staff prior to commencement of shift
Ensure all appropriate equipment is on hand for each service period
In charge of training, grooming and selection of casual labour
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the corporate office
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure all banquet venues are maintained at the highest levels
Create opportunities for upselling products
Develop the Banquets team to strive for excellence
Creates an efficient rostering system
Inspires heartists to create a flow of new and improved’ ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
Providing a high level of attention for the VIP, Amir and preserve our luxury brand
Supporting others outlets from Fairmont and Raffles and providing the team if necessary 
