About the Role
The role is responsible to manage the Information Flow through Digital Knowledge Base and lead Continuous Training Program within the Consumer BU focusing on sharpening the skills required to serve customers.
The role is also required to liaison with the internal stakeholders to plan, schedule and follow up on training delivery focusing on product knowledge and soft skills as identified by structured training need assessment and ensure single source of information flow at all touch points through a robust knowledge management system.
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Minimum Experience, Essential Knowledge & Skills :
2 years' experience in a similar role. Experience and knowledge in customer care, retention and operations and knowledge of defining Customer Journeys
Other Qualifications :
Bachelor's Degree in Business Administration or Marketing or Engineering