Provide day-to-day administration and management of clients through
high-levels of customer service deliverables and generate new &
expanded business through cross sell from existing clients and from new
Responsible for day-to-day administration and management of
Manage the communication between the client, Insurer and service
Understand the client’s business issues, needs and expectations.
Seek feedback on Marsh’s service through ongoing dialogue with
Agree and implement service deliverables.
Make sure that claims are submitted as per the agreed procedure.
Insure that claims are processed as per the agreed terms.
Checking all policy documentation / invoices / cards before sending
them out to the client.
Secure new business by referrals / cross sell / upsell / cold calls
Prepare accurate, detailed reports and comparisons
Approach the insurance markets for quotes and negotiate terms as
per the strategy agreed with the placement team, where required.
Ensure that the invoices are sourced from the insurer on time,
checked, sent to the client on time and premiums are collected on
Ensure that policy documents and endorsements are sent on time to
Comply with Marsh’s Compliance Procedures and Quality practices
Make efficient use of MarshForce and update the details on live
Keep record of all documents that are sent out or received and filing
Conduct orientation sessions / presentations for the clients, as
Other duties as may be required from time to time.
1. Retain all existing clients being managed
2. Achieve annual new and expanded targets
3. Work closely with the Practice Leader in achieving the growth target
set for EH&B practice.
Be able to retain renewals and secure new clients / policies.
Demonstrate proactive and enthusiastic service levels.
Act as a referral point for the resolution of complex client queries
internally and externally.
Candidate Profile :
1. Experience of handling EH&B lines of insurance for clients of at least 5 years.
2. Sound understanding of EH&B products
3. Strong communication skills, written and oral
4. Good client relationship management experience.
5. Qatar market experience would be an advantage.