Customer Service Trainer Job Description : Customer Service Trainer Customer Service Trainerresponsibilities include facilitating on-the-job coaching,developing educational material and organizing training sessionsfor newhires.
Responsibilities;· Develop digital and print educational material (e.g. videos andmanuals).· Organize classroom-style seminars about product features and salestechniques.
Conduct role-playing activities to develop interpersonal skills(e.g. negotiation, teamwork and conflictmanagement).· Identify individual and team skillsgaps.
Schedule regular training sessions (e.g. monthly orquarterly).· Ensure new hires take on basic sales training courses, includingcommunication and troubleshootingskills.
Liaise with managers and encourage on-the-job coaching (e.g. how tohandle difficult clientcases).· Coordinate mentor ship programs for new customer servicerepresentatives.
Assess the impact of each educational course on staff performanceand clientsatisfaction.· Maintain updated records of training curricula andmaterial.
Requirements;· Work experience as a Customer Service Trainer or similarrole.· Experience in sales or customer service positions is aplus.
Knowledge of Learning Management Software(LMS).· Familiarity with interactive learningactivities.· Excellent communication and presentationskills.
BSc degree in Education, Human Resources or relevantfield.· Additional certification in training is aplus.