Customer Service Trainer
External Job Pull
Qatar,ar-Rayyan,ar-Rayyan
منذ 4 يوم
source : drjobs.ae

Customer Service Trainer Job Description : Customer Service Trainer Customer Service Trainerresponsibilities include facilitating on-the-job coaching,developing educational material and organizing training sessionsfor newhires.

Responsibilities;· Develop digital and print educational material (e.g. videos andmanuals).· Organize classroom-style seminars about product features and salestechniques.

  • Conduct role-playing activities to develop interpersonal skills(e.g. negotiation, teamwork and conflictmanagement).· Identify individual and team skillsgaps.
  • Schedule regular training sessions (e.g. monthly orquarterly).· Ensure new hires take on basic sales training courses, includingcommunication and troubleshootingskills.
  • Liaise with managers and encourage on-the-job coaching (e.g. how tohandle difficult clientcases).· Coordinate mentor ship programs for new customer servicerepresentatives.
  • Assess the impact of each educational course on staff performanceand clientsatisfaction.· Maintain updated records of training curricula andmaterial.
  • Requirements;· Work experience as a Customer Service Trainer or similarrole.· Experience in sales or customer service positions is aplus.

  • Knowledge of Learning Management Software(LMS).· Familiarity with interactive learningactivities.· Excellent communication and presentationskills.
  • BSc degree in Education, Human Resources or relevantfield.· Additional certification in training is aplus.
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