Butler Service Desk
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
منذ 6 يوم
source : HireeJobsGulf

Posting Date May 19 2022 Job Number 22082916 Job Category Rooms Guest Services Operations Location The St Regis Doha Doha West Bay Doha Qatar Qatar VIEW ON MAP Brand St Regis Hotels Resorts Schedule FullTime Relocation N Position Type NonManagement Located Remotely N The St Regis brand first established luxury hospitality more than 110 years ago with the opening of the St Regis New York From the moment John Jacob Astor IV opened the doors of his BeauxArts masterpiece on New York s Fifth Avenue St Regis has stood as a symbol of uncompromising elegance and bespoke service Today with more than 40 of the best addresses around the world St Regis is a place where trends are born boundaries are broken and guests can simply live exquisite We invite you to explore careers at St Regis POSITION SUMMARY Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices Operate telephone switchboard process guest requests for wakeup calls and connecting and directing calls to the appropriate extension Receive record and relay messages accurately Log all guest requests or issues into computer contact appropriate individual or department e g Bellperson Housekeeping and follow up with guest to ensure their request has been resolved to their satisfaction Provide information to guests about room features property amenities and local areas of interest May process room service orders answer questions on menu selection and record transactions in pointofsale system Assist guests with accessing internet and guestroom entertainment Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others and support team to reach common goals Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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