Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Follow the Care Programme at all times
Follow up on all financials, LQA, Forbes and TrustYou targets
Is aware of the daily and monthly financial targets
Actively contributes towards the achievement of financial targets
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Completes the relevant opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Assume the responsibility of daily setup and breakdown operations
Attends daily briefings prior to commencement of shift
Conducts daily briefings with the Houseman and casual labour team
Ensure all appropriate equipment is on hand for each service period
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the corporate office
Ensure the operational inventory is always accounted for and in immaculate condition
Follow Hotel Evacuation Policy in case of an Emergency
Assists guests with their event technology requirements
Pick up and drop linen while maintaining the linen log book
Maintain the OS&E polishing schedule and ensure it is always kept in an immaculate condition
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Flexible to work in other areas when required by the immediate Supervisor
Maintains a detailed inventory of all the operating supplies and equipment
Record any wastage, breakage or lose
Prepares the relevant mise en place for all the events
To feel empowered, proactive and accountable within the work place
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms.
As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.