Room Service Order Taker
AccorHotels
Doha
منذ 5 ساعات
source : HireeJobsGulf

Key Deliverables and Responsibilities Ensure correct grooming standards are followed at all times Exceed guest satisfaction by knowing preferences and update profiles Maintain detailed knowledge of the restaurant menu daily specials at all times Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners Performs cashier duties if the situation calls for Takes reservations for other outlets during break times if the situation requires Assures the wellbeing of all guests by maintaining a close and friendly yet discrete contact on the phone Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly Following up restaurants financial LQA TrustYou and Forbes targets on a daily basis Anticipate and service of guests requirements at all times Following up daily financial targets of area division To feel empowered and accountable within the work place Keep manager on duty updated of any guest feedback so they can update the Glitch Report Maintains the HACCP FIFO standards as required by the regional governing body Follow Hotel Evacuation Policy in case of an Emergency Attend all necessary briefings and training sessions as instructed by the Manager Handle financial procedures according to guidelines set by the finance department Identify potential problems and anticipate guest needs ask for assistance before service breakdown occurs Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel All issues and negative guest feedbacks needs to be properly reported on glitch system Follow care program at all times and report issues through the system to maintenance

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