Follow applicable ISO procedures and standard collectively meet sales, quality and environmental objectives.
Be responsible for all documentation received for sales processing.
Facilitate the sales / customer service team for the completion of sales related documentation.
Verify accuracy of all documentation.
Prepare and validate variations in contractual terms, changes / adjustments to quotations made vis-à-vis LPO / Work Order / Client Acceptance forms received from clients, etc.
Create new job advice, maintain job list and pass on completed job orders to Operations team for further action.
Manage database of clients, their jobs at various sites, contracts administered, validity of contracts, etc.
Responsible to maintain updated contracts of clients within the sales Department.
Make a weekly / monthly report of orders received / processed and pending for further expediting.
To prepare quotations and forward to prospects as per instructions from Sales Executive.
Follow up to the cost sheet and quote sent to the client.
Obtain necessary documents such as acceptance form, trade license, security deposit, etc. from clients to start / supply service.
Produce regular sales reports and analysis for internal sales meetings, group sales meeting and management meetings with necessary statistics.
Prepare necessary statistics / forecast for finance and operations team to plan resources required.
Assist the team in rate revisions, raising quotations as well as miscellaneous administrative tasks, etc.
Welcome new customer on board in a standardized way in person or on the telephone.
Register customer complaints in CSA adhering to CS processes.
Resolve all customer interaction within predefined turn-around time (TAT). Ensure all customers’ queries are investigated and resolved escalating issues if appropriate.
Understand the reason for customer intending to off hire.
Attending client’s complaints and maintaining records.
Maintain awareness of customers’ need and cultivate harmonious relationship with customers through constant interaction.
Attestation of all contracts with the Ministry of Justice.
Other responsibilities may be assigned from time to time.
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