Billing Engineer
Doha, Qatar
منذ 4 يوم

Role Summary :

Responsible for billing Product and service development and charging implementations, integration and changes, responsible for dunning process and lifecycle implementation, issuing the bills to all customers (Post-

paid and Hybrid ) accurate and on time including responsible for customer data accuracy status and healthy checks, prepare and test new business requirements of the billing system with vendors , provide 3rd and 4th line support for business.

Duties and Responsibilities :

  • Charging system integration with network systems like MSC, SMSC, GGSN based on standards for online charging.
  • Billing Product and service development for charging implementations and changes
  • Work closely with business units in the development of new tariffs and services and ensuring that prices reflected in the system are accurate and consistent.
  • Responsible for 3rd and 4th line support to the business as requested by Service desk for issues related to new products.
  • Relation with systems Vendor in following systems issues.
  • Managing systems releases and patches.
  • Implement and monitor changes on dunning process actions for postpaid customers.
  • Implement and monitor new changes on lifecycle for prepaid customers.
  • Responsible for billing and invoicing process for Ooredoo postpaid customers and ensures that accounts are properly reconciled and invoiced.
  • Identifies and resolves billing and rating related issues.
  • Responsible for generating ad-hoc requested data reporting from all billing components.
  • responsible billing and charging system components administration and monitoring like systems health checks, scheduled routines and jobs,
  • Performing ongoing performance and capacity analysis through collecting history of performance data to produce and suggesting for capacity planning
  • Ability to drive and execute assigned projects as according to the plan.
  • Improving systems performance by investigating problems, systems logs analysis, developing specifications, identifying trends in technology, and recommending, integrating and documenting solutions.
  • Ensure that Billing and Charging system systems are up and operational 24 by 7.
  • Other tasks might be required
  • Work Experience & Qualifications :

  • University degree in Computer Science or telecom / electric / computer engineering
  • More than 2 years’ experience in Billing and charging systems
  • Good knowledge in Oracle 11g Database.
  • Good knowledge in UNIX / Redhat Administration and Shell scripting.
  • Good knowledge in SQL / PL SQL.
  • Problem solving & analytical Thinking in a Variable environment
  • Experience in Web Services, WSDL, SOAP, XML technologies.
  • Experience in version control systems
  • Personal Traits & Special Skills :

  • Fluent in English and Arabic.
  • Well organized and attentive to detail.
  • Customer and service orientation.
  • Good problem solving skills.
  • Have knowledge transfer skills.
  • Strong communication abilities.
  • Ability to work under pressure.
  • Note : you will be required to attach the following :

    1. Resume / cv

    2. Passport-size photograph

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