Onsite Support Engineer for Qatar
Schneider Electric
Doha Doha, Doha, QA
منذ 19 يوم

Position Summary

The On-Site Support Engineer is responsible to support SchneiderElectric Workplace and infrastructure Equipment (including network relatedones) physically on-

location at Schneider Electric facilities including but notlimited to :

Workplace Equipment on site services

  • Desk-side support,
  • Hardware break and fix
  • Warranty Management (vendor and third party contract management)
  • IMACD (Installation, Move, Add, Change, and Disposal Services)
  • Hardware and Software Asset tracking
  • Stock level Management
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Infrastructure Equipment on site services

  • Eyes and Hand Support
  • Escort Services to external suppliers
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Responsibilities

  • Provides Desk Side support services to end users when incidentscannot be resolved remotely through the Service Desk.
  • Provides HW Break & Fix support services to end users whenhardware incidents need a replacement of defective whole unit by an equivalentone.
  • Provides Asset Tracking services for Schneider workplaceequipment. Assure CMDB is updated to reflect required, accurate data for newequipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical tasksrequests on infrastructure equipment, and under control of the remote administrationteam.
  • Deploy and manage non-network attached printers, storage devicesand miscellaneous peripherals.
  • Provide physical on-site and / or remote support services for endusers in remote locations.
  • Provide on-site support for any activities for servermaintenance upgrades.
  • Provide L1 support for audio / visual equipment.
  • Provide technical support for special events such as annualmeetings, Board meetings, training sessions, for both internal / external endusers.
  • Perform and support hardware and software IMACDs,reinstallations, updates and downloads for desktops, laptops, SmartPhones / Tabletsand other mutually agreed and defined devices.
  • Coordinate with external vendors for service to locationinfrastructure components.
  • Provide installation / relocation / disposal of networkprinters.
  • Provide secure location for storage of on-site tapes.
  • Qualifications

  • Innovative and creative
  • 3-5 years end user support experince in different platforms
  • Graduated from at least technical college (2 years) related withcomputer science
  • Ability to work in flexible hours depends on need
  • Experienced with ITSM tools.
  • Microsoft certified professional
  • Governance and management of vendors.
  • SCCM, AD, McAfee, MS Outlook, Office 365.
  • Needs to be continually learning the latest platforms andtechnology tools.
  • Overall technical understanding of all IT platforms and services(e.g. networking, hardware, web development, app development, cloud computing,etc.).
  • Excellent verbal and written communications skills.
  • Excellentresearch, analytical, and problem-solving skills
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب