Onsite Support Engineer for Qatar
Schneider Electric
Doha Doha, Doha, QA
منذ 19 يوم

Position Summary

The On-Site Support Engineer is responsible to support SchneiderElectric Workplace and infrastructure Equipment (including network relatedones) physically on-

location at Schneider Electric facilities including but notlimited to :

Workplace Equipment on site services

  • Desk-side support,
  • Hardware break and fix
  • Warranty Management (vendor and third party contract management)
  • IMACD (Installation, Move, Add, Change, and Disposal Services)
  • Hardware and Software Asset tracking
  • Stock level Management
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Infrastructure Equipment on site services

  • Eyes and Hand Support
  • Escort Services to external suppliers
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Responsibilities

  • Provides Desk Side support services to end users when incidentscannot be resolved remotely through the Service Desk.
  • Provides HW Break & Fix support services to end users whenhardware incidents need a replacement of defective whole unit by an equivalentone.
  • Provides Asset Tracking services for Schneider workplaceequipment. Assure CMDB is updated to reflect required, accurate data for newequipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical tasksrequests on infrastructure equipment, and under control of the remote administrationteam.
  • Deploy and manage non-network attached printers, storage devicesand miscellaneous peripherals.
  • Provide physical on-site and / or remote support services for endusers in remote locations.
  • Provide on-site support for any activities for servermaintenance upgrades.
  • Provide L1 support for audio / visual equipment.
  • Provide technical support for special events such as annualmeetings, Board meetings, training sessions, for both internal / external endusers.
  • Perform and support hardware and software IMACDs,reinstallations, updates and downloads for desktops, laptops, SmartPhones / Tabletsand other mutually agreed and defined devices.
  • Coordinate with external vendors for service to locationinfrastructure components.
  • Provide installation / relocation / disposal of networkprinters.
  • Provide secure location for storage of on-site tapes.
  • Qualifications

  • Innovative and creative
  • 3-5 years end user support experince in different platforms
  • Graduated from at least technical college (2 years) related withcomputer science
  • Ability to work in flexible hours depends on need
  • Experienced with ITSM tools.
  • Microsoft certified professional
  • Governance and management of vendors.
  • SCCM, AD, McAfee, MS Outlook, Office 365.
  • Needs to be continually learning the latest platforms andtechnology tools.
  • Overall technical understanding of all IT platforms and services(e.g. networking, hardware, web development, app development, cloud computing,etc.).
  • Excellent verbal and written communications skills.
  • Excellentresearch, analytical, and problem-solving skills
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    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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