Installation & configuration of the company’s computer hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
Logging tickets of employees.
Deep Analysis of tickets to discover any underlying issues or trends.
Diagnosing and solving hardware or software faults.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Working on monitoring systems and reporting to service / servers owner for further ticket analysis
Provide technical documentations for tickets assigned.
Wide knowledge of Microsoft Windows OS, AV, Printers, Scanners troubleshooting.
Good knowledge of Microsoft Office is a must.
Minimum of 4-6 years of experience
Microsoft Certificates is a plus.
CompTIA A certificate is a plus.