Support Engineer
Vodafone Limited
Africa, Doha, Qatar
منذ 10 ساعات

is responsible to provide the IT support for Vodafone local markets as 2nd line team responsiblefor resolving complicated technical issues or escalating them to the vendors.

The role includes maintaining the availability of the applications and their hosted servers, management of all the system components and development of scripts to automate the system activities.

Maintaining the availability of the applications

Performing all possible technical troubleshooting steps on mobile platforms and back end systems to solve the problems and service requests, including testing and QA of fixes.

Determine if issues are application or software (triage)

Regular Deployment activities for the application

Developing scripts to automate system activities

Monitoring configuration

User management configuration

CMS (application) Management and configuration

Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for Vodafone markets (i.e., Vodafone Portugal, Greece, Ghana, etc) (DNS,Proxy, Firewalls)

  • Utilizing the existing team applications and tools (knowledge base,Documentation database) to solve the incidents
  • Qualification / Experience :

    Bachelor of Engineering / computer science or related discipline

    1-2yearsIT Support, system administration, web / software development experience

    Technical skills :

    Very good UNIX / Linux administration

    Technical knowledge in IT infrastructure technologiesand connectivity techniques

  • Security techniques and technologies
  • Understanding andexperience with Cloud based systems such as PaaS or AWS would be extremely beneficial
  • Development skills using (shell scripting, PERL, Python)

    Hands on experience for Revision control systems like SVN,GIT

    Working knowledge of monitoring and alerting systems (NewRelic, Nagios)

    Remedy experienceis desirable

    ITIL Foundation certification is desirable.

    Application deployment management and risk mitigation

    Knowledge of Application performance & monitoring tools such asNew Relic or AppDynamics would be desirable

    Ability to collaborate with third parties

    Personal skills :

    Excellent communication skills and presentation skills.

    Self motivated, detail-oriented

    Willing to work on shift basis and On-call.

    Confident negotiation and online documentation (throughout the negotiation) in English

    Business and Managerial skills :

    Good understandingof the global cooperative team environment

    Understanding of the Telecommunications Market

    Working under stress, Multitasking, Dynamic andCustomer oriented

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