CALL CENTER OPERATORS
Alfardan Medical with Northwestern Medicine
Doha, Qatar
منذ 4 يوم
source : drjobs.ae
  • They bring upcustomers’ profile when handling an issue to verify if acustomer has previously experienced a problem, and to determine thebest course of action.
  • Updating customerprofile after addressing a problem is also part of a call centeroperator description.
  • Operators play a vitalrole in providing OTP assistance to customers. They may takecustomers’ orders, resolve complaints, provide quotation,or give a step-by-step guide on how to use a product.
  • They also escalate difficult or complex issues to moreexperienced operators for effective resolution.
  • Usually, call center operators follow establishedstandards and procedures when handling customer calls.
  • They may conduct research to provide callers withessential information or solution to an inquiry.
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