Minimum 5 years of experience in Installation repairs, trouble shooting of air conditioners, AHU’S and FCU Units , Chillers etc.
DUTIES & RESPONSIBILITIES
Attend & resolve consumer complaints in the shortest possible time.
Greet the customer, be polite and provide correct information always.
Ensure prompt Customer service within maximum 48 hours.
Provide good Repair quality to ensure consumer satisfaction.
Send / collect Happy Consumer letters.
Resolving problems first time every time.
Always Maintain Must have spares.
Maintain and keep tools, instrument safe and ready to use.
Improve Consumer Loyalty toward the brand by providing best possible customer service.
Be disciplined by being punctual, giving proper reports, attend to all jobs as per instruction of Supervisor.
Report problems in time for timely arranging of spare parts, repair in shortest possible time.
Take care of the customers goods, materials.
Take care of company’s tools, equipments, furniture and other amenities.
Provide feedback on quality issues.
Behave properly with customers & Other team members.
Any other works assigned by Superiors from time to time.