About Your Job :
In this role you will be responsible for managing the system support desk and ensure efficient IT system support is provided to QAS operations, management, support teams & other stakeholders whilst directly dealing with different business units, IT system provider, etc.
to achieve SLAs and maintain operational KPIs.
You will also be responsible to provide detailed analysis to QAS management in selection, implementation and support of IT projects / solutions in conjunction with QR IT, HIA IT, QAS IT Assets & Telecommunication and Management within agreed cost and time schedules, responsible to act as 1st level escalation contact for IT discrepancies and effectively resolve issues within agreed time and cost limits.
Some of the other accountabilities will include :
Manage Support Desk functions including but not limited to :
About You :
To be considered in this role you must hold a Bachelor’s Degree or equivalent and with minimum 3 years of job-related experience of which 1 year should be with previous experience in supporting GHA, Airport or airline, etc.
You should have excellent written and verbal communication skills. Good knowledge in MS Office is an essential requirement for this role.
Previous experience within Airline / Aviation background is highly preferred.