System Support Supervisor
Qatar Airways
Middle East, Qatar, Doha
منذ 14 يوم

About Your Job :

In this role you will be responsible for managing the system support desk and ensure efficient IT system support is provided to QAS operations, management, support teams & other stakeholders whilst directly dealing with different business units, IT system provider, etc.

to achieve SLAs and maintain operational KPIs.

You will also be responsible to provide detailed analysis to QAS management in selection, implementation and support of IT projects / solutions in conjunction with QR IT, HIA IT, QAS IT Assets & Telecommunication and Management within agreed cost and time schedules, responsible to act as 1st level escalation contact for IT discrepancies and effectively resolve issues within agreed time and cost limits.

Some of the other accountabilities will include :

Manage Support Desk functions including but not limited to :

  • Man 24 x 7 support and provide support to end users by coordinating with different IT providers.
  • Assist System Support Officer to develop and implement performance strategies, reports, etc.
  • Develop and implement solutions using MS- SharePoint
  • IT resources optimum utilization
  • Propose best solutions for business requirements
  • Monitor the tasks assigned to System Support team are completed according to the KPIs, SLAs, SOPs and Work instructions
  • Effective communication with internal & external stakeholders
  • About You :

    To be considered in this role you must hold a Bachelor’s Degree or equivalent and with minimum 3 years of job-related experience of which 1 year should be with previous experience in supporting GHA, Airport or airline, etc.

    IT systems. Experience in MS SharePoint, SharePoint Designer, ASP.Net / HTML / CSS / JavaScript, etc. is an added advantage.

    You should have excellent written and verbal communication skills. Good knowledge in MS Office is an essential requirement for this role.

    Previous experience within Airline / Aviation background is highly preferred.

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