Guest Experience Manager – Doha – Qatar – Marriott International
Qatar Recruitment
Doha
منذ 3 يوم
source : ExploreJobs

DohaStart Your Journey With UsThe St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.

Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St.

Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St.

Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St.

Regis.POSITION PURPOSETo ensure the professional and effective running of the day-to-day shift operation in accordance with all St Regis Standards and in line with Marriott Policies and ProceduresResponsible for short and long term planning and day-to-day operations of the rooms and related areas.

Recommend budget and manage expenses / margins within approved budget constraints.ESSENTIAL FUNCTIONSCo-ordinate all activities, operations and running of Front Desk whilst actively displaying a proactive front of house leadership style.

Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times and harnessing Guest Satisfaction Index (GSI) data is a tool to measure successProvide clear leadership for quality and Process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teamsMaintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.

Set up and maintain a high level of personal service and guest recognition, with particular attention to VIP’s and amenities.

Continually develop and enhance the Front Office Incentive Programme to ensure that opportunities and Incremental revenues are maximised.

Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.

Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repairEnsure effective channels of communication are in place maximising the opportunities of distributing the information available and encouraging ideas and participation from all team members, through monthly team briefings, daily morning meetings and daily operations meetingsSupply and co-ordinate effective training to enable all front office staff to carry out their duties as required.

Ensure Training profiles are in place and kept up to dateParticipate as a member of the Hotels Fire and Emergency Team as requiredCoaching of the team so they can see how to meet the daily, short term and longer range plans of the business.

Daily reinforcement of a service first mentality to meet the needs of internal and external customers.Reinforcement of performance expectations in supervision, training and briefings.

Control of waste and control of consumables to reduce loss and cost blow outs.Control of costs and coaching of team members on cost control techniques.

Protection of equipment from misuse; counselling team members who use equipment inappropriately.Leadership by example including hands on contribution to tasks.

Checking that procedures are being followed so that quality is maintained and enhanced.Care of company’s assets including equipment, passwords and keys.

Encouragement of safe work, promotion of personal well being and of environmental awareness.Active on-the-job training so that skills are enhanced and succession is achieved.

Ensuring that service deadlines are met at all times throughout the shift.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESMust be able to speak, write and converse freely in EnglishMust be able to speak in one additional language other than the first twoMust be able to lift heavy luggageMust be able to stand 9hrs a day while maintaining a smile and positive attitudeMust be proactiveSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESMust be able to speak, write and converse freely in EnglishMust be able to speak in one additional language other than the first twoMust be able to lift heavy luggageMust be able to stand 9hrs a day while maintaining a smile and positive attitudeMust be proactiveEDUCATION : High school diploma required, additional hospitality or butler training preferred.

Extensive Knowledge of Opera and familiarity with Internet / MS Office applications and related IT preferred.EXPERIENCE : At least 2 years of experience within the hospitality industry in a supervisory position.

Front Office Experience preferred.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Employer want to submit job applications through their website at : Apply Online

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