Contact Centre Manager
منذ 6 يوم
source : tanqeeb

Digitally focused and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.

With us you will manage a fast paced multi-channel off-shore contact centre. This key position will be responsible for working closely with the partner to constantly drive to keep cost to serve / operate as per or below budget, design and implementation of working processes and review / assess to ensure the Contact Centre is running at its best at all times.

In addition, you will investigate and implement improvements on productivity, profitability and customer experience. In this role, you will also need to work cross-functionally and with the partner to eradicate, automate & digitize call drivers.

Sound like the corporate function you’d like to be part of?

Get on board today!

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