DohaPermanentRequirements : with at least 2 years Hotel ExperienceKnowledge with OPERA SystemDUTIES AND RESPONSIBILITIESSorts all incoming correspondence in order of priority and process the reservations to the set standard.
Takes reservations directly over the telephone while inputting / cancelling them in the computer to the required standard.
Makes sure all reservations are processed and confirmation letters / faxes / e-mails are sent our within a 24-hour period.
Files all correspondence in alphabetical and date order on a daily basis.Maintains and update the Reservations office Yield availability board.
Checks all reservations for the next day’s arrivals to ensure all details are correct and that all special requests are being fulfilled.
Ensures all requests for accounts to company have written authorization and are approved by the Credit Manager.Reads, initial and appropriately file all incoming memos, promotional materials and reports ensuring personal copy is logged for easy access.
Promotes and maintain good public relations to maximize on occupancy and average room rate.Makes, modify and cancel worldwide reservations using the global reservation systemEnsures all VIPs are brought to the attention of the Reservation Manager.
Carries out a weekly inventory of office supplies and prepares a requisition for approval.Promotes hotel limousine service for airport transfers, business trips and sight seeing tours.
Complies with Hotel’s health, safety and hygiene policy, perform related duties and special projects as assigned.Up to date with all rates, packages and promotions being offered by the hotel.
Remains up to date with all Food & Beverage outlets along with opening times, prices, types of food, entertainment, theme evenings and special promotions.
Ensures all guest visas are processed and information given to clients as per standard.Actions daily trace report ensuring all queries are resolvedJob Type : PermanentExperience : Hotel : 2 years (Preferred)