Our client, a global leading telecommunication companyis recruiting for a Digital Experience & Operations Senior Manager to join their business in Qatar .
Create and implement strategies designed to improve the digital customer experience, satisfaction and conversion.
Continuous development and improvement of website / app journeys, including responsibility for the creation of relevant and engaging digital content and creative by blending web analytics, customer insight and UX / UI best practices, responsible for developing strategies which deliver outstanding digital customer experiences.
Ensuring service assurance across all functions of COPS (Quality / Measurement / Close the loop)
Developing effective partnerships cross functional stakeholders, combined with excellent communication, planning and implementation skills to ensure the execution of the strategies.
Play a key role in defining & executing Web site sprints as per business requirements.
Optimize ways of working for efficiencies
Operational support / change management for digital capabilities / assets (applications, website, OPEN UI, DAMS, etc...)
Agile way of working with digital squads to deliver business outcomes.
Graduate with Business Administration or other related field.
Demonstrable expertise in UX and UI, digital content management and site optimisation techniques, preferably at both a strategic and operational level.
Experience in successfully leading and mentoring agile / DevOps teams in large multi-team environments.
Outstanding communication skills, being able to explain technical concepts to people without deep technical knowledge.
Strong track record of creating and delivering strategies and plans.
Experience of implementing and analysing A / B, or multi variant testing is highly beneficial.
Ability to build strong working relationships across wide and varied business areas, effectively manage stakeholders.
Effective budget ownership and management.
Experience of successfully managing external agencies and suppliers.
Proven experience of managing and developing team members.