Restaurants Operations Manager
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
3d ago
source : HireeJobsGulf

Job Number 22096093 Job Category Food and Beverage Culinary Location W Doha West Bay Zone 61 Doha Qatar Qatar VIEW ON MAP Brand W Hotels Schedule FullTime Relocation N Position Type Management Located Remotely N Boldly coloring outside the lines of luxury W turns the traditional notion of the extravagant hotel on its head Our irreverent attitude and taste for excess redefine revelry for the modern jet set Our guests have a lust for a life less ordinary that drives them to demand more experience it all and hit repeat We share our guests passions providing insider access to what s new and what s next Moderation is not in our vocabulary and we know that lust for life demands more not less W guests soak it in and live each day with a mantra Detox Retox Repeat If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world then we invite you to explore a career with W Hotels JOB SUMMARY Position responsible for all the food and beverage operations which includes all culinary restaurant beverage and room service operations Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations Develops and implements business plan for food and beverage CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the food and beverage culinary or related professional area OR 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional area CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial employee engagement and guest satisfaction plans and actions for Food and Beverage departments Maintains a positive cost management index for kitchen and restaurant operations Utilizes budgets to understand financial objectives Leading Food and Beverage Team Manages the Food and Beverage departments not catering sales Supervises and manages employees Manages all daytoday operations Understands employee positions well enough to perform duties in employees absence Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Oversees all culinary restaurant beverage and room service operations Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service Provides excellent customer service to all employees Responds quickly and proactively to employees concerns Provides a learning atmosphere with a focus on continuous improvement Provides proactive coaching and counseling to team members Encourages and builds mutual trust respect and cooperation among team members Monitors and maintains the productivity level of employees Develops specific goals and plans to prioritize organize and accomplish work Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded Ensuring Exceptional Customer Service Provides excellent customer service Responds quickly and proactively to guests concerns Understands the brands service culture Drives alignment of all employees team leaders and managers to the brands service culture Sets service expectations for all guests internally and externally Takes ownership of a guest complaint problem until it is resolved or it has been addressed by the appropriate manager or employee Verifies all banquet functions are up to standard and exceed guests expectations Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Serves as a role model to demonstrate appropriate behaviors Manages daytoday operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance Conducts performance reviews in a timely manner Promotes both Guarantee of Fair Treatment and Open Door policies Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results Additional Responsibilities Complies with all corporate accounting procedures Provides information to supervisors coworkers and subordinates by telephone in written form email or in person Analyzes information and evaluates results to choose the best solution and solve problems Drives effective departmental communication and information systems through logs department meetings and property meetings Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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