A Runner is responsible to assist the Bartenders, Waiters and Waitresses in the serving and clearing of food and beverage orders, providing the highest degree of guest satisfaction and maintaining work stations and Food and Beverage outlets in order.
To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
As a Runner, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
A Runner will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards :
Manage guest queries in a friendly, timely, and efficient manner
Ensure knowledge of menu and all products
Follow correct reporting procedures if faced with issues
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Efficiently completes opening, closing and other side duties
Maintains all equipment in a clean and polished fashion as required
Ensures that required chemicals for duty are requisitioned and available for usage
Ensures that bars are sanitized and spotless before completion of duties
Replenishes bar supplies such as liquor, fruit, ice and dishes
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Runner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good communication skills (oral and Written)
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Experience in Food and Beverage department and / or industry
Knowledge of the appropriate table settings and service ware
Knowledge of Food Hygiene Regulations
Ability to grasp, lift and / or carry, or otherwise, transport up to 50 lbs. through a crowded room.