At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Fitness / Wellness
Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus.
Assess individual's current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counseling.
Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels.
Make sure guests sign in upon entering the fitness center.
Recreation Equipment and Supplies
Clean and maintain recreational equipment and supplies.
Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
Recreation and Fitness Area Maintenance
Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
Call Maintenance or an outside service company if machines require service in order to maintain properly functioning fitness equipment.
Recreation Communication and Coordination
Provide information to guests about available recreation facilities, activities, lessons, and equipment.
Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Recreation Facilities Safety
Observe activity in the recreational facility and respond appropriately / in accordance with local operating procedure in the event of an emergency.
Provide assistance to injured guests until the arrival of emergency medical services.
Complete any certifications / training required by law or manufacturer to instruct guests / clients on the use of equipment.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.
g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Engage guests in conversation regarding their stay, property services, and area attractions / offerings.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.
g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.