1. Role Objective To ensure the delivery of excellent and continuous improvement of our processes above and beyond customers expectations in relation to Quality Control through the implementation of appropriate tools and methodologies.
2. Detailed Roles and ResponsibilitiesFINANCIAL Recommend short and long term solutions to business process standard operating procedures control compliance deficiencies identified during the monitoring process to keep operating costs as low as possible whilst ensuring all potential risks are covered Participate in conducting special investigation audits such as suspected fraud casesCUSTOMER Develop strong relationships across all Divisions of the organization Have a good understanding of customer needs in order to address them appropriately with a view to exceeding expectations in the quality of the organizations processes Display a good understanding of competitor activity with regard to quality control and implement new initiatives to address new developments in the industryINTERNAL Design maintain and execute an effective Quality Control strategy for the Organization Execute Quality Control reviews to monitor controlprocesses for all relevant Divisions Conduct followup process which ensures that issues identified are rectified on a timely basis Prepare regular Quality Control reports for review by the management and assess the seriousness of each issue and prioritize findings Develop and monitor SLA and TAT adherence reports through regular reviews Ensure full compliance of all activities with internal and external regulatory guidelinesLEARNING AND DEVELOPMENT Lead and develop the Quality Control Supervisor through communication performance management development plans timely feedback and reward and recognition practices.
Cultivate an environment that supports nationalization and reflects the MAR values Act as key team player across the wider Service Quality team helping others where appropriate and sharing knowledge on a regular basis