Sr. Realtime Communications Engineer
Vodafone Limited
Africa, Doha, Qatar
منذ 1 يوم

Is responsible to provide 2nd line technical support for Microsoft Lync service which is distributed in VF Group and all OpCos within Vodafone, also performing the proactive monitoring forLync servers to achieve the desired QoS and service availability, also responsible for operation support, users enablement, outages, problem management & investigations with Microsoft when neededas well as pre and post checks for implementing changes.

End User Support and Guidance

Incident and ServiceRequest Management

L2 Incident Management and fault resolution

L3 Escalation and Incident Management

Management escalation and notification

Application Monitoring

Application and Service Administration

PreventiveMaintenance Routines

Change Management and Release Managements

ChangeImplementation and SW Upgrades

Reporting and Analytics (Weekly, Monthly)

Direct Report

Qualification / Experience :

Bachelor of telecommunications or computer engineering

3+ years experiences intechnical / application support

Previous Microsoft Services(Lync) practical support experience is a must

ITIL Foundation background.

Technical skills :

Excellent knowledge with Microsoft Windows Servers management (Lync)

Good knowledge with Microsoft SQL server 2008 and Oracle DB

Good knowledge with Microsoft Lync and MS Exchange servers integration

GoodKnowledge with networking theory, CCNA, Load balancing, FWs,

Familiar with Voice concepts and protocols

Experience with development / windows scripting is a plus

Personal skills :

Strong Troubleshooting and problem solving skills

Very Strong Communication skills

Business and Managerial skills :

Understanding of the Telecommunications Market

Able to think and react under pressure

Good communication skills specially ina multicultural environment

Dynamic andCustomer oriented

Able to understand the business big picture

Have a businessownership

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