Job details : JOB DESCRIPTION
collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
ensure adequate number of Repair Order as per the business flow.
ensure proper explanation of the content of work in detail
prepare Job cards
check workshop situation and promise delivery time.
follow up the jobs in the workshop
take approvals for additional repairs
inform any delays
check and ensure accordance of invoice and work performed.
ensure providing proper cost estimate and delivery time to Customer.
deliver the vehicle and explain the invoice to customers
resolution of customer concerns at the earliest time and ensures satisfaction
responsible for the consistent high CSI scores.
demonstrates customer handling skills and interpersonal skills
plays crucial role in obtaining the optimum scores in principal’s dealer clinic activities.
Diploma or Bachelor of Automobile / Mechanical engineering.
Work experience : 3 to 5 years overall experience with automobile dealership out of which a minimum 3
years in service dept. as a service advisor.
customer handling skills
good communication skills