National Aftersales Manager
Al-Futtaim
Doha, QA
منذ 4 يوم

Job Requisition ID : 49527

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.

Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?

The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.

Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

National Aftersales Manager reports to the Regional GM Aftersales / Managing Director.The purpose of this role is to plan and achieve the budgeted Net sales, gross margin net profit and CSI for all Domasco Automotive Brands in Qatar by developing a strong service network and Customer centric team proactively by anticipating the Customer needs and competitors initiatives.

Your key responsibilitis would include :

  • Budgeting : To prepare the annual service department budget by taking into account the Units in operation, future units sale, past performance to ensure that the Company’s Objective of growth is in line with the Market conditions.
  • Revenue & Profit : To achieve and exceed the budgeted target on Net sales, Gross Margins and Net profit by maximising the revenue streams and optimising key Service KPI’s of Productivity, Efficiency and Utilisation
  • CSV : To develop, implement and improve the service process to enhance the Customer service experience and retain CSI no .
  • Dealers Standards : To work with the principles on developing, implementing and improving on the Standard service transaction defined by Principals for all the Domasco Auto brands in Qatar
  • Customer Retention : To develop, implement and improve CRM activities to improve Customer retention and service coverage ratio by proactively anticipating the changing Customer needs and demands
  • Staff Retention & : To develop and implement systems for motivating the team members to increase their engagement levels and attract new comers to be a company of choice through training & development, regular meetings and defining career path for highly engaged workforce
  • Facility, Manpower & Equipment Planning : To assess and recommend the requirement of Facility, manpower and Equipment in anticipation of the future business requirement
  • Minimum Qualifications and Knowledge : Graduate Engineer in Mechanical / Automobile. Post graduate in Business management would be an added advantage.

    Minimum Experience : 10-15 years in Automotive service department with 5 years in Service Manager position

    Job-Specific Skills : Understands Automobile Engineering, Dealer Management system usage and MS office

    Behavioural Competencies : Excellent communication skills, Excellent leadership skills, People focus and Excellent Customer handling skills

    We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

    Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

    We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

    We make every effort to review and respond to every application.

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