SERVICE SUPERVISOR job Description : Service Supervisor Job briefWe are looking for aresponsible Supervisor to oversee the workflow atour facilities.
The role is a complex one. He / She will notjust be someone who supervises the work of others. A supervisor isalso responsible for coaching, resolving issues and serving as alink between subordinates and upper management.
The ideal candidatewill be a competent individual who will be able to guide and trainemployees. He / She will be well-versed in processes under therole’s responsibility and will be results-driven andfocused.
The goal is to ensure that operations are carried outproductively so as to ensure profitability and sustainablegrowth.Responsibilities· Set goals for performance and deadlines in ways thatcomply with company’s plans and vision and communicatethem tosubordinates· Organize workflow and ensure that employees understand their dutiesor delegatedtasks· Monitor employee productivity and provide constructive feedback andcoaching· Receive complaints and resolveproblems· Maintain timekeeping and personnelrecords· Pass on information from upper management to employees and viceversa· Prepare and submit performancereports· Decide on reward and promotion based onperformance· Hire and train newemployees· Ensure adherence to legal and company policies and procedures andundertake disciplinary actions if the needarisesRequirements· Proven experience as supervisor or relevantrole· Familiarity with company policies and legal guidelines of thefield· Ability to learn a variety of jobdescriptions· Excellent communication and interpersonalskills· Outstanding organizational and leadershipskills· Good knowledge of MSOffice· Diploma / Certificate in first line management or relevantfield· High school diploma;
BSc / BA in management or relevant disciplinewill be considered an advantage