Soft Services Trainer (BICs Trainer)
Acciona Facility Services Middle East
Qatar,Doha,Doha
منذ 5 يوم
source : drjobs.ae
  • Develop digital and printeducational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product featuresand sales techniques
  • Conduct role-playingactivities to develop interpersonal skills (e.g. negotiation,teamwork and conflict management)
  • Identifyindividual and team skills gaps
  • Scheduleregular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses,including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching(e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer servicerepresentatives
  • Assess the impact of eacheducational course on staff performance and clientsatisfaction
  • Maintain updated records oftraining curricula and material
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