Call Center Representative Job Description : Call Centre Representative We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
keeping customer satisfaction at the core of every decision and behavior. Responsibilities;· Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.· Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives.
Seize opportunities to up sell products when they arise.· Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call centre database in a comprehensible way.· Frequently attend educational seminars to improve knowledge and performance level.
Meet personal / team qualitative and quantitative targets. Requirements;· Previous experience in a customer support role.
Track record of over-achieving quota.· Strong phone and verbal communication skills along with active listening.· Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.· Ability to multi-task, set priorities and manage time effectively.· High school degree.