Job Number 19112384
Job Category Food and Beverage & Culinary
Location Marriott Marquis City Center Doha Hotel, West Bay City Center, Doha, Qatar, Qatar VIEW ON MAP
Brand Marriott Hotels Resorts / JW Marriott
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-
crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Areas of responsibility theservice of Champions Sports Bar, supervising daily restaurant and baroperations assisting with menu planning, maintains sanitation standards andassists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest andassociate satisfaction and maximize the financial performance in areas ofresponsibility.
Determines trainingneeded to accomplish goals, then implements plan.
JOB FAMILY / CORE WORK ACTIVITIES
DemonstratingLeadership - Utilizing interpersonal and communication skills to lead, influence,and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
Exceeding CustomerExpectations - Providing services that are above and beyond for customersatisfaction and retention.
ImprovingService - Improving service by communicating and assisting individuals tounderstand guest needs, providing guidance, feedback, and individual coachingwhen needed.
Developing andBuilding Teams - Encouraging and building mutual trust, respect, and cooperationamong team members.
SupervisingAssociates - Supervising and managing associates. Managing all day-to-dayoperations. Understanding associate positions well enough to perform duties inassociates' absence.
Communicatingwith Supervisors, Peers, or Subordinates - Providing information tosupervisors, co-workers, and subordinates by telephone, in written form,e-mail, or in person.
ModelingAppropriate Behaviors - Serving as a role model to demonstrateappropriate behaviors.
Coaching andDeveloping Others - Identifying the developmental needs of othersand coaching, mentoring, or otherwise helping others to improve their knowledgeor skills.
Managing DailyOperations of Champions Sports Bar - Managing day-to-day operations, ensuring thequality, standards and meeting the expectations of the customers on a dailybasis.
Guiding,Directing, and Motivating Subordinates - Providing guidance and direction tosubordinates, including setting performance standards and monitoringperformance.
MakingDecisions and Solving Problems - Analyzing information and evaluating results tochoose the best solution and solve problems.
Training andTeaching Others - Identifying the educational needs of others, developing formaleducational or training programs or classes, and teaching or instructingothers.
Organizing,Planning, and Prioritizing Work - Developing specific goals and plans toprioritize, organize, and accomplish your work.
MaintainingProductivity Levels - Ensuring and maintaining the productivity levelof associates.
IntegratingDepartmental Goals - Providing the leadership, vision and directionto bring together and prioritize the departmental goals in a way that will beefficient and effective.
Education and Experience
High school diploma or GED; 4 years experience inthe food and beverage, culinary, or related professional area.
2-year degree from an accredited university in FoodService Management, Hotel and Restaurant Management, Hospitality, BusinessAdministration, or related major;
2 years experience in the food and beverage,culinary, or related professional area.
Skills and Knowledge
ReadingComprehension - Understanding written sentences and paragraphs in work relateddocuments.
Writing -Communicating effectively in writing as appropriate for the needs of theaudience.
OralComprehension - The ability to listen to and understand information and ideaspresented through spoken words and sentences.
Customer andPersonal Service - Knowledge of principles and processes forproviding customer and personal services. This includes customer needsassessment, meeting quality standards for services, and evaluation of customersatisfaction.
Mathematics - Usingmathematics to solve problems.
NumberFacility - The ability to add, subtract, multiply, or divide quickly andcorrectly.
Basic ComputerSkills - Using basic computer hardware and software (e.g., personalcomputers, word processing software, Internet browsers, etc.).
Economics andAccounting - Knowledge of economic and accounting principles and practices,P&L statements, operating budgets, forecasting and scheduling, and thereporting of financial data.
Analytical / CriticalThinking - The ability to gather and organize information using a logical andsystematic process; recognize patterns and relationships in complex data;
examine data to identify implications, problems and draw appropriateconclusions; generate alternative solutions to problems;
evaluate strengths,weaknesses and consequences of alternative solutions and approaches to solvingproblems.
Originality - The abilityto come up with unusual or clever ideas about products, services or situations,or to develop creative ways to solve a problem.
Adaptability - Ability toeffectively adjust to major changes in work tasks or the work environment.
AligningPerformance for Success - Skilled at focusing and guiding others inaccomplishing work objectives.
Building aSuccessful Team - Skilled at building a cohesive team and facilitating goalaccomplishment.
Building Trust - Ability tointeract with others in an honest, fair and respectful way; giving othersconfidence in one's intentions and those of the organization.
Communication - Skilled atclearly conveying information and ideas through a variety of media; engagingthe audience and helping them understand and retain the message.
Customer Focus - Ability todevelop and sustain productive customer relationships; actively seekinginformation to understand and address customers' needs.
High WorkStandards - Sets high standards of performance for self and others; assumesresponsibility and accountability for successfully completing assignments ortasks.
Planning andOrganizing - Skilled at establishing courses of action for self and others toensure work is completed efficiently.
ProblemSolving / Decision Making - Ability to identify and understand issues,problems, and opportunities; using effective approaches for choosing a courseof action or developing solutions.
JOB SPECIFIC TASK
Ensures compliance with all food & beveragepolicies, standards and procedures by training, supervising, follow-up andhands on management.
Maintains service and sanitation standards inrestaurant, bar / lounge and room service areas.
An act as the guest service role model for therestaurants sets a good example of excellent customer service and creates apositive atmosphere for guest relations.
Assists servers and hosts on the floor during mealperiods and high demand times.
Displays leadership in guest hospitality,exemplifies excellent customer service and creates a positive atmosphere forguest relations.
Handles guest problems and complaints.
Empowers associates to provide excellent customerservice.
Ensures associates are treated fairly andequitably. Strives to improve associate retention.
Ensures staff understands local and Qatari liquorlaws.
Monitors alcohol beverage service in compliancewith local laws.
Meets with guests on an informal basis duringmeals or upon departure to obtain feedback on quality of food and beverage,service levels and overall satisfaction.
Ensures associates receive on-going training tounderstand guest expectations.
Establishes and maintains open, collaborativerelationships with associates and ensures associates do the same within theteam.
Solicits associate feedback, utilizes an"open door" policy and reviews associate satisfaction results toidentify and address associate problems or concerns.
Establishes guidelines so associates understandexpectations and parameters.
Ensures compliance with food handling andsanitation standards.
Supervises daily shift operations in absence ofAssistant Champions Manager.
Manages service delivery in outlets to ensureexcellent service from point of entry to departure (e.g., greeting fromhostess, speed of order taking and food and beverage delivery, fulfillment ofspecial requests, collection of payment & invitation to return).
Ensures corrective action is taken to continuouslyimprove service results.
Incorporates guest satisfaction as a component ofdepartmental meetings with a focus on continuous improvement.
Ensures recognition is taking place across areasof responsibility.
Recognizes good quality products andpresentations.
Ensures compliance with all local HealthDepartment regulations.
Reviews staffing levels to ensure that guestservice, operational needs and financial objectives are met.
Strives to improve service performance.
Oversees the financial aspects of the departmentincluding purchasing and payment of invoices.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback onproduct quality and service levels; effectively responds to and handles guestproblems and complaints.
Empowers associates to provide excellent customerservice. Ensures associates understandexpectations and parameters.
Observes service behaviors of associates andprovides feedback to individuals; continuously strives to improve serviceperformance.
Reviews comment cards and guest satisfactionresults with associates. Participates inthe development and implementation of corrective action plans.
Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement.
Helps associates receive on-going training tounderstand guest expectations.
Attends pre- and post-convention meetings tounderstand group needs, set appropriate expectations and gather criticalinformation to communicate to areas of responsibility.
Assists as needed in the interviewing and hiringof associate team members with the appropriate skills.
Supports a departmental orientation program forassociates to receive the appropriate new hire training to successfully performtheir job.
Ensures associates arecross-trained to support successful daily operations.
Uses all available on the job training tools forassociates; supervises on-going training initiatives and conducts training whenappropriate.
Communicates performance expectations inaccordance with job descriptions for each position.
Participates in the associate performanceappraisal process, providing feedback as needed.
Establishes and maintains open, collaborativerelationships with associates and ensures associates do the same within theteam.
Actively solicits associate feedback, utilizes and"open door" policy and reviews associate satisfaction results toidentify and address associate problems or concerns.
Brings issues to the attention of theDirector of Restaurants and Human Resources as necessary.
Participates in associate progressive disciplineprocedures. Ensures hotel policies areadministered fairly and consistently, disciplinary procedures and documentationare completed according to Standard and Local Operating Procedures (SOPs andLSOPs) and supports the Peer Review Process.
Ensures that regular on-going communication ishappening with associates to create awareness of business objectives andcommunicate expectations, recognizes performance and produces desired results.
Celebrates successes and publicly recognizes thecontributions of team members; ensures associate recognition is taking place onall shifts.
Participates in an on-goingassociate recognition program.
Ensures associates are cross-trained to supportsuccessful daily operations.
Ensures associate maintain required food andbeverage handling and sanitation certifications.
Comprehends budgets, operating statements andpayroll progress reports as needed to assist in the financial management ofdepartment.
Utilizes the Labor Management System toeffectively schedule to business demands and for tracking of associate time andattendance.
Participates in the management of department's controllableexpenses to achieve or exceed budgeted goals.
Understands the impact of department's operationon the overall hotel financial goals and objectives and manages to achieve orexceed budgeted goals.
Performs other related tasks as assigned by management.
Complies with Marriott International HotelsLimited Regional Office policies and procedures.
Performs other duties as assigned to meet businessneeds.
This list is meant to be representative of the common responsibilities,skills, duties, requirements, efforts or working conditions associated with thejob.
While this is intended to be an accurate reflection of the current job, itis not exhaustive. Management reserves the right to revise this job descriptionor to require that other or different tasks be performed when circumstanceschange (i.
e. emergencies, changes in personnel, workload, rush jobs, ortechnological developments).
Marriott International is an equalopportunity employer committed to hiring a diverse workforce andsustaining an inclusive culture.
Marriott International does notdiscriminate on the basis of disability, veteran status or any otherbasis protected under federal, state or local laws.