This role is for providing Ownership for Infrastructure as aService within in the area of accountability; Infrastructure includes, but isnot limited to the major technical services and enablers or tools (ActiveDirectory, DHCP, DNS, Provisioning, Print, File, Radia ).
Responsible to ensure the Operations, Maintenance and Support ofthe Global Infrastructure platforms as well as to support the definition ofdetailed requirements, create designs and plans, and ensures implementation ofhigh-availability Infrastructure services.
Responsible to monitor and report onservice health as well as design and implement disaster recovery and securitysolutions.
Also plan upgrades, migrations, and deployments. Fully responsiblefor ensuring high-availability and service stability as well as for serviceenhancements.
Responsible for delivering engineering / design / integration / capacity
e.provide CSD FTF and workarounds to reduce business impact and increase users’satisfaction.
Responsibility for Service Quality Assurance andmeasurement through SLAs and Customer Satisfaction
oDetailed technical knowledge relatingto Infrastructure Services and relatedtechnical components (Active Directory, DHCP, DNS, Windows Servers, print &File sharing, ).
oDetailed technical knowledge relatingto configuration management and automated deployment.
oDetailed technical knowledge aboutDatacenter setup and Operations.
oDetailed technical knowledge about IPnetworks and associated technologies (firewalls, load balancers ).
oUnderstanding and experience dealingwith IT Security requirements and related policies.
oKnowledge of technology securityaspects.
oHands-on experience with MicrosoftWindows server administration tasks.
oHands-on experience with MicrosoftWindows Client OS (Win XP, Vista, 7).
oExtensive experience with MicrosoftActive Directory, LDAP, DHCP, DNS and Radius.
oAwareness of Microsoft monitoringsolution SCOM.
oStrong troubleshooting skills on theabove products.
oFamiliar with BMC Remedy ticketingsystem.