Assist in defining operational processes toensure predictable operational outcomes in the areas under thepurview of ISO 20000 and other established standards.
Work with theManagement Representative to ensure regular management reviewmeetings are conducted for all Management System(s) establishedwithin HIA IT and all process related KPIs are captured andreported on a regular basis.
Assist in developing and publishingoperational, compliance and management reports in a periodic andwhen required on an adhoc basis.
Assist in developing awarenesstraining content and participate in the delivery of the content, asneeded.Assist the team to ensure regular compliance checks of ISO20000 and other management system(s) related processes is carriedout at regular intervals as per agreed plan and track findings forclosure.
experience in rolling out and managing ITManagement Systems in a large / environment required.ITIL V3Certification (Foundation level at the minimum, intermediate levelpreferred).
Good understanding of international frameworks such asISO 20000, ISO 27001 with Lead Auditor certificationpreferred.Design and develop compliance reports from various datasources.
Attention to detail and motivated to deliver exceptionalqualityStrong analytical skills.Ability to work independently andhandle multiple tasks concurrently with strong written and verbalcommunication.