Responsible for employee training and policy compliance.
Establishes performance expectations and conducts verbal and written evaluations based on expectations.
Enforces all policies and procedures and disciplines staff as appropriate.
Responsible for monitoring project progress, inspecting completed work for quality and quantity and evaluates project success.
Maintains, monitors and distributes assigned equipment and supplies.
Determines, negotiates and agreeing in-house quality procedures, standards and / or specifications.
Assesses customer requirements and ensuring that these are met.
Sets cleaning service standards.
Investigates and sets standards for quality / health and safety.
Ensures that cleaning process comply with standards at both national and international level.
Works with operations staff to establish procedures, standards, systems and procedures.
Writes management / technical reports.
Assesses and determining training needs.
Acts as a catalyst for change and improvement in performance / quality.
Monitors staff performance.