Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.
g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.
g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Greet guests upon arrival and articulately explain details and amenities available.
Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoe shine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards.
Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist guests with accessing internet and guestroom entertainment
Provide personalized service and attention to fulfilling all guest needs including but not limited to : delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation , checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs and send pre-arrival emails.
Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance;
and stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, SE, Front Desk and Concierge / Guest Services operations.
Understands and complies with loss prevention policies and procedures.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Assists in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis.
This includes all pre-arrival activities, and Butler Service operations
Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.
Manages VIP guests’ schedules as appropriate to support potential needs.
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.
Obtains list of check-ins and VIP guests both to prepare work assignments
Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office , Engineering , F&B and Housekeeping whose touch points intersect with butler services
Preferably Arabic Speaking