Guest Relations Manager
Accor
Doha, Qatar
منذ 1 يوم

Rixos Gulf Hotel Doha

The Iconic Rixos Gulf Hotel Doha Opening very soon introducing a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms ,dream bedding and luxurious atmosphere.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Relation Manager and build your career with us.

Guest Relations Manager

This position is responsible for all operation front of house and guest areas that includes Guest Relation Supervisor, Guest Relation Agent and Lobby Hostess.

Guest Relation Manager is under the supervision of Front Office Manager. Plans, directs, co-ordinates & controls all activities geared towards higher guest satisfaction within the whole hotel.

Is in charge to find operational solutions to guest complaints. Ensures that the maximum quality of service is provided to guests.

What is in it for you?

Be part of a unique and complex resort in Qatar

Take advantage of opportunities to be recognized for your professional contributions

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

At all times requested to set high example with regards to :

  • Appearance and courtesy
  • Friendly and courteous
  • Positive attitude
  • Work hours and punctuality
  • Performance
  • Problem solving
  • Leadership
  • Guest Interactions
  • Loyalty to management
  • Staff relations
  • Team building
  • Cooperation with other departments
  • What you will be doing :

  • Observance of house rules
  • Makes sure everything in the lobby area is in order and in fresh look.
  • Supervises all Lobby Areas.
  • Takes care of all requests and complaints when necessary.
  • Observes behavior and efficiency of all Front Office staff.
  • Deals with especially all arrivals and VIP s. makes necessary coordination with reservation for future important arrivals and notice the General Manager and Hotel Manager accordingly.
  • Enforces the observance of house rules and regulations.
  • Supervises proper use of equipment to avoid misuse.
  • Controls VIP status extended to guests & ensures VIP policy is kept to.
  • Supervises proper blocking of VIPs and special requests. Follow up the guest requests.
  • Ensures that a smooth operation is maintained within the department.
  • Coordinate and guide the Guest Relation issues and cooperate with Guest Service Agent.
  • Concentrate on guest activities like coordinating happy hours or meeting with important VIP guests.
  • Supervises Guest Service Agents performance and makes sure everything related to guest is followed up.
  • Makes sure guests are escorted to their rooms by the guest relation.
  • Coordinate and follow up guest contact policy.
  • Ensures that personal hygiene for the Front Office staff is to the standard at all times.
  • Observes and supervises closely and follows up that all staff greet the guests properly and handle guest complaints with maximum efficiency.
  • Greets & meets VIP guests whenever possible, during arrival, departure, or during their stay.
  • Organizes & is present upon special events, functions
  • Suggests ways to improve service approach, service delivery & customer relations in all departments
  • Monitors accuracy in Opera profiles & makes sure that guest history is updated.
  • Spot-checks VIP rooms.
  • Handles correspondence for all guests interviewed , courtesy calls & followed up. Ensures update is done in Opera PMS system & makes sure that requests are followed up, complaints & deficiencies are not repeated.
  • Handles guest questionnaires in the same way.
  • Entertains wherever & whenever necessary in compliance with rules & regulations.
  • Attends all the meetings requested by Front Office Manager.
  • Updates subordinates on all ongoing activities / functions in the hotel.
  • Makes annual Performance evaluation for their staff.
  • Knows and follows the fire and safety procedures of the hotel.
  • Performs other duties assigned by his / her Manager
  • Your experience and skills include :

    Degree / Diploma in Hospitality Management

    Excellent reading, writing, and oral proficiency in the English language

    Proficient in Opera PMS and MS Office

    Flexibility to respond to a range of different work situations

    Your team & working environment :

    At Accor, we are Heartists!

    Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Gulf Hotel Doha , Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

    We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

    Our Commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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