DohaPosting Date Nov 27, 2019Job Number 19167334Job Category Procurement, Purchasing, and Quality AssuranceLocation Sharq Village & Spa, a Ritz-Carlton Hotel, P.
O. Box 26662, Doha, Qatar, Qatar VIEW ON MAPBrand The Ritz-CarltonSchedule Full-timeRelocation? NoPosition Type ManagementStart Your Journey With UsAt more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.JOB SUMMARYThe position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
This position champions the Quality function and builds support for change.CANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIESManaging Quality Assurance GoalsCoaches managers on adopting the Total Quality Management leadership style.
Conducts monthly audit to ensure compliance with company and brand standardsMakes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Directs property quality efforts to address critical customer requirements.Assists with regional and / or company-wide implementation of company best practices.
Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
Managing Quality ToolsEnsures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
Uses data collection methods to compile, display, track, and analyze defect trends.Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Analyzes issues and identifies trends.Managing the Guest ExperienceReviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Models service behaviors that meet or exceed guest expectations.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.