Front Desk Supervisor
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
منذ 1 يوم
source : HireeJobsGulf

Posting Date Apr 06 2022 Job Number 22012139 Job Category Rooms Guest Services Operations Location Marriott Marquis City Center Doha Hotel Omar Al Mukhtar Street Area 61 Al Dafna Street 850 Doha Qatar Qatar VIEW ON MAP Brand Marriott Hotels Resorts Schedule FullTime Relocation N Position Type NonManagement Located Remotely N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and wellcrafted details With your skills and imagination together we will innovate and reinvent the future of travel JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy It s as simple as that Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of coworkers JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment POSITION SUMMARY Complete designated cashier and closing reports in the computer system Review shift logs daily memo books and document pertinent information in logbooks Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Process all guest checkins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key Sell a room accommodation to guests without reservations based on availability Ensure rates match market codes and that any exceptions are documented Ensure checks that come from outlets e g Health Club Retail Shop are scanned and charged to room Assist management in training evaluating counseling disciplining and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Report accidents injuries and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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