Guest Service Agent
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
منذ 2 يوم
source : HireeJobsGulf

Posting Date May 28 2022 Job Number 22088571 Job Category Rooms Guest Services Operations Location Sheraton Grand Doha Resort Convention Hotel Al Corniche Street Doha Qatar Qatar VIEW ON MAP Brand Sheraton Hotels Resorts Schedule FullTime Relocation N Position Type NonManagement Located Remotely N When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We welcome guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experiences we encourage you to explore your next career opportunity with Sheraton POSITION SUMMARY Process all guest checkins checkouts room assignments and room change late checkout requests Secure payment activate reissue room keys Ensure rates match market codes document exceptions Verify adjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports contingency lists and credit card authorization reports Supply guests with directions and information Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction Arrange transportation for guests visitors Count and secure bank at beginning and end of shift Cashguests checks process all payment types vouchers paidouts charges and provide change Notify Loss Prevention Security of any reports of theft Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

بلغ عن هذه الوظيفة
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

تقديم
بريدي الالكتروني
بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
استمر
استمارة الطلب