Guest Service Center Agent Female
Minor International
Al Wakrah Qatar
منذ 4 يوم
source : HireeJobsGulf

Company Description Founded in 1933 in Portugal Tivoli Hotels Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties From cosmopolitan hideaways to seaside paradises and a growing global portfolio Tivoli curates exceptional services and experiences for its cherished guests To anticipate guest needs and handle guest inquiries in a helpful and attentive manner To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets Spa promotions and other properties To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard at all times Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis To be proactive and innovative suggesting alternatives that meet guest needs To develop a close and harmonious working relationship with all hotel departments To attend hotel events daily shift briefings and training to improve professional skills Qualifications A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills fluency in English Arabic will be an asset Be able to work shifts weekends and public holidays Computer skills in Ms Office experience with current Property Management Systems PMS is preferred

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